Sometimes you may need to send a product back to us. This short FAQ describes how we handle these situations.
There are probably two main reasons why you’d want to return a book:
If a book is damaged in transit, or if we send you the incorrect book, please let us know. For damaged books, it would be a great help to us if you could send in a digital photo of the book so we can work out what went wrong. For incorrect books, just let us know what we did wrong. We’ll send you a replacement, and tell you what to do with the original you received.
If you purchased a damaged book from a bookstore, visitor centre or other vendor, you’ll need to contact them for a replacement.
We try hard to make the descriptions of our books accurate, and to give you representative chapters before you buy. Despite this, we know that sometimes a book isn’t what you expected when it arrived. If the book’s still in its original condition, you may return printed books purchased from us within 30 days of delivery for a full refund – except postage and handling. If it can be re-stocked (it looks unread and does not have any scratches or dents or markings), we’ll refund the price paid on the title(s) returned. We’ll refund the price of the book, but you’ll be responsible for shipping charges.
Send the return with a note explaining the return, your order number, a current email address and a carefully packaged book.
Mail the return to:
Attn: Book Returns
PO Box 54
Stepney SA 5069
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. In most cases, we’ll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return.
We can only issue refunds back to the original card, and the refund has to happen within 120 days of the original transaction. If it is beyond 120 days, we will either issue a coupon for a credit or offer an exchange for another title.
Original and return shipping charges will be included in a refund only if the return was the result of our error (you received an incorrect or defective item, etc.).
Printed paper books purchased from other sellers need to be returned to that seller.
Very, very few people have ever returned books to us, so we don’t spend a whole lot of time processing returns. Consequently, we do not charge any restocking fee.